Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza. These Terms of Service ("Terms") govern your use of our website (pizzimos.click), mobile applications, and related services (collectively, the "Services") operated by Imos Pizza ("Company", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our Services.

1.1 Eligibility Requirements

• You must be at least 18 years old to use our Services
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and complete information when creating an account
• You are responsible for all activities that occur under your account

1.2 Updates to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company", "We", "Us", "Our": Refers to Imos Pizza and its affiliates
• "You", "Your", "User": Refers to any person who accesses or uses our Services
• "Services": Our website, mobile applications, food delivery, catering, and all related services
• "Content": All text, images, videos, audio, and other materials available through our Services
• "Website": Our website located at pizzimos.click and all associated pages
• "Account": The user profile you create to access our Services
• "Order": Any purchase request made through our Services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your account
• Providing feedback and reviews in accordance with our guidelines
• Accessing promotional offers and loyalty programs

3.2 Prohibited Use

You agree not to use our Services for any of the following:

• Any illegal activities or violation of applicable laws
• Harassment, abuse, or harm to other users or our staff
• Unauthorized access to our systems or data
• Violation of intellectual property rights
• Sending spam or unsolicited communications
• Providing false or misleading information
• Interfering with the proper functioning of our Services
• Attempting to reverse engineer or hack our systems
• Using automated systems to place orders or scrape data
• Reselling or commercial redistribution of our products without authorization

4. User Accounts

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Maintain only one account per person

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

5. Products and Services - Food Service Terms

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our food items, including ingredients, nutritional information, and allergen details. However, recipes may change, and we cannot guarantee complete accuracy. All items are subject to availability.

5.2 Food Safety and Allergen Information

• We maintain strict food safety and hygiene standards in compliance with health regulations
• Allergen information is provided for guidance only and may not be complete
• Cross-contamination may occur in our kitchens
• Customers with severe allergies should exercise caution and inform us of their requirements
• We are not liable for adverse reactions to allergens not properly disclosed by customers

5.3 Pricing and Payment

All prices are displayed in USD and include applicable taxes unless otherwise stated. We accept major credit cards, debit cards, and digital payment methods. Payment is processed when you place your order.

5.4 Order Acceptance and Cancellation

• Orders are subject to acceptance by our restaurant
• We reserve the right to refuse or cancel orders at any time
• Order modifications may be accepted if made within 5 minutes of placing the order
• Cancellations after food preparation begins may not be eligible for refunds
• We may cancel orders due to ingredient unavailability, weather conditions, or operational issues

5.5 Delivery Terms

• Delivery times are estimates and not guaranteed
• Minimum order requirements apply for delivery (varies by location)
• Delivery is limited to our designated service areas
• Delivery fees are additional to food costs
• You must be available to receive your order at the specified address
• We are not responsible for orders left unattended at customer's request

5.6 Food Quality Guarantee

We guarantee that all food items will be prepared fresh and meet our quality standards. If you are unsatisfied with your order, please contact us within 30 minutes of delivery for resolution.

5.7 Temperature-Sensitive Items

Hot items will be delivered hot and cold items will be kept cold during transport. However, temperature may vary based on delivery distance and weather conditions. We recommend consuming delivered food promptly.

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, are owned by Imos Pizza or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.2 Trademark Rights

The Imos Pizza name, logo, and all related marks are trademarks of our company. You may not use our trademarks without our prior written consent.

6.3 Copyright Infringement

If you believe your copyrighted work has been used inappropriately, please contact us with detailed information about the alleged infringement.

7. User Content

You may submit content such as reviews, comments, photos, and feedback through our Services. By submitting content, you:

• Retain ownership of your content but grant us a worldwide, royalty-free license to use it
• Represent that your content does not violate any third-party rights
• Agree not to submit inappropriate, offensive, or harmful content
• Understand that we may remove content that violates our guidelines
• Acknowledge that we do not endorse user-submitted content

8. Disclaimers

Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The accuracy, reliability, or completeness of our Services
• Uninterrupted or error-free operation
• The quality, safety, or legality of food items
• Third-party content or services
• The security of data transmission

We disclaim all warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Imos Pizza and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits, revenue, or savings
• Loss of data or business interruption
• Personal injury or property damage
• Food-related illness or allergic reactions
• Delivery delays or cancellations

Our total liability for any claims shall not exceed the amount you paid for the specific order or service in question, or $100, whichever is less.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our Services

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of these third parties. Your use of third-party services is subject to their own terms and conditions.

12. Termination

Either party may terminate your access to our Services at any time. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in prohibited conduct.

12.1 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Sections of these Terms that by their nature should survive termination will remain in effect.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Virginia, United States, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved through the courts of Virginia.

13.1 Dispute Resolution

Before initiating legal proceedings, you agree to first contact us to attempt to resolve the dispute informally. We encourage good-faith efforts to resolve disputes amicably.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or via email. Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review Terms periodically.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Imos Pizza regarding our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

15.5 Force Majeure

We are not liable for any delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

The headings in these Terms are for convenience only and do not affect their interpretation.

16. Contact Information

If you have any questions about these Terms or our Services, please contact us:

We will respond to all inquiries within 2 business days. For urgent matters related to food safety or delivery issues, please call our phone number directly.