Privacy Policy

1. Introduction

At Imos Pizza, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, place orders, or use our services.

This policy applies to all interactions you have with Imos Pizza, including our website at pizzimos.click, mobile applications, in-store visits, phone orders, and any other services we provide. By using our services, placing orders, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

Important commitment: We never sell your personal data to third parties. Your information is used solely to provide you with excellent food service and customer experience.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, saved payment methods
• Order Information: Food preferences, dietary requirements, allergen information, special instructions
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Dietary Preferences: Vegetarian, vegan, gluten-free, halal, kosher, and other dietary restrictions
• Loyalty Program Data: Reward points, membership status, favorite orders
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu preferences, delivery specifications
• Communication Records: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription status, promotional preferences

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Information: Approximate location based on IP address, GPS location (with permission)
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data
• Technical Data: Log files, error reports, performance metrics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Aggregated demographic and interest data
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Managing delivery and pickup arrangements
• Providing customer support and resolving issues
• Managing your account and authentication
• Processing payments securely
• Maintaining order history and preferences
• Ensuring dietary requirements and allergen safety
• Managing table reservations and catering events
• Administering loyalty programs and rewards

3.2 Communication

• Sending order confirmations and status updates
• Providing delivery notifications and tracking information
• Responding to customer inquiries and support requests
• Sending important service announcements
• Notifying about policy changes
• Marketing communications (with your consent only)
• Promotional offers and special deals
• Loyalty program updates and rewards notifications

3.3 Marketing and Analytics

• Personalizing your website and app experience
• Analyzing website traffic and user behavior
• Measuring marketing campaign effectiveness
• Conducting market research for new menu items
• Improving our services and customer experience
• Recommending menu items based on preferences
• Creating targeted advertising campaigns
• Understanding customer demographics and trends

3.4 Legal Compliance and Safety

• Complying with legal obligations and regulations
• Responding to law enforcement requests
• Preventing fraud and unauthorized transactions
• Protecting the rights, property, and safety of our customers and employees
• Resolving disputes and enforcing agreements
• Maintaining food safety standards and traceability
• Meeting health department and regulatory requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of credit card and electronic payments
• Delivery Companies: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Sending promotional emails and newsletters (with consent)
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Managing customer inquiries and support tickets
• Loyalty Program Administrators: Managing rewards and points systems

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Responding to court orders, subpoenas, and legal proceedings
• Complying with government regulations and law enforcement requests
• Protecting our rights, property, and intellectual property
• Ensuring public safety and preventing harm
• Investigating and preventing fraud or illegal activities
• Enforcing our terms of service and other agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will:

• Provide advance notice to customers before any transfer
• Ensure the new owner commits to similar privacy protections
• Give you the opportunity to opt out if you disagree with the transfer
• Maintain continuity of privacy protection during the transition

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in promotional campaigns or contests
• Sharing testimonials or reviews (with your permission)
• Collaborating with business partners for special offers

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission uses SSL/TLS encryption to protect information in transit
• Secure Storage: Personal data is encrypted and stored on secure servers
• Firewall Protection: Advanced firewall systems prevent unauthorized access
• Access Controls: Strict access limitations - only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Secure data backups to prevent data loss
• Vulnerability Testing: Regular security audits and penetration testing
• Data Minimization: We collect only necessary information and delete unnecessary data

5.2 Organizational Security Measures

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Strict protocols for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Third-Party Agreements: Service providers must meet our security standards
• Incident Response Plan: Established procedures for responding to security breaches
• Regular Audits: Internal and external security audits to identify vulnerabilities
• Privacy by Design: Privacy considerations built into all new systems and processes

5.3 Your Security Responsibilities

You can help protect your personal information by:

• Using strong, unique passwords for your account
• Not sharing your login credentials with others
• Logging out of your account on shared or public computers
• Being cautious of phishing emails and suspicious links
• Reporting any unauthorized account access immediately
• Keeping your contact information up to date
• Reviewing your order history regularly for unauthorized activity

5.4 Security Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify you promptly (within 72 hours of discovery)
• Inform relevant authorities as required by law
• Provide details about what information was affected
• Explain the steps we are taking to address the breach
• Offer guidance on protecting yourself from potential harm
• Provide updates as our investigation progresses

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile applications. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for improved performance
• Session Storage: Temporary data storage during your visit
• Device Fingerprinting: Fraud prevention and security enhancement

Managing Your Cookie Preferences

You have control over cookies and can manage them through:

• Browser Settings: Most browsers allow you to accept, reject, or delete cookies
• Our Cookie Preference Center: Customize your cookie settings on our website
• Opt-out Tools: Use industry opt-out tools for advertising cookies
• Mobile Settings: Adjust advertising preferences in your device settings

Important Note: Disabling certain cookies may affect website functionality, such as maintaining your shopping cart or remembering your login status.

7. Your Privacy Rights (GDPR/CCPA Compliance)

You have several important rights regarding your personal information. These rights may vary depending on your location and applicable laws:

7.1 Right of Access

You have the right to request information about what personal data we have collected about you, including:

• Categories of personal information collected
• Sources from which information was collected
• Purposes for collecting and using your information
• Third parties with whom we share your information
• Specific pieces of personal information we have about you

7.2 Right to Rectification

You can request that we correct or update inaccurate or incomplete personal information, including:

• Contact information (address, phone, email)
• Account details and preferences
• Dietary restrictions and allergen information
• Payment and billing information

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• Your information has been unlawfully processed
• Deletion is required for compliance with legal obligations

Note: Some information may be retained for legal compliance or legitimate business purposes.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information when:

• You contest the accuracy of the information
• The processing is unlawful but you prefer restriction over deletion
• We no longer need the information but you need it for legal claims
• You've objected to processing pending verification of our legitimate interests

7.5 Right to Data Portability

You can request to receive your personal information in a machine-readable format or have it transferred to another service provider, including:

• Account information and preferences
• Order history and favorite items
• Loyalty program data
• Contact and delivery information

7.6 Right to Object

You can object to certain types of processing, particularly:

• Direct marketing communications
• Processing based on legitimate interests
• Profiling and automated decision-making
• Research and statistical analysis

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will:

• Respond to your request within 30 days
• Verify your identity before processing requests
• Provide clear information about any fees (if applicable)
• Explain any limitations or exceptions that may apply
• Keep you informed of progress on complex requests

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

Our Commitment

• No Intentional Collection: We do not intentionally collect, use, or share personal information from children under 16
• Age Verification: Our registration process includes age verification to prevent underage accounts
• Educational Content: Any content that might appeal to children focuses on healthy eating habits
• Advertising Restrictions: We do not target advertising toward children

If We Discover Information from Children

If we become aware that we have collected personal information from a child under 16, we will:

• Delete the information immediately from our systems
• Terminate any accounts created by or for children under 16
• Notify parents or guardians if possible and appropriate
• Review our collection practices to prevent future occurrences

Parental Notice

If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will work with you to:

• Verify the situation and your relationship to the child
• Remove any personal information collected from your child
• Prevent future collection of information from your child
• Provide confirmation once the information has been deleted

Family Orders

We understand that parents may place orders that include information about their children's food preferences or allergies. When parents provide this information:

• We treat it as the parent's information, not the child's
• We use it only to fulfill orders and ensure food safety
• Parents can update or delete this information at any time
• We do not use this information for marketing to children

9. International Data Transfers

As a business operating in the United States, we may transfer your personal information to other countries for processing and storage. We ensure adequate protection for international transfers through various mechanisms.

9.1 Protection Measures

• Adequacy Decisions: We rely on official adequacy decisions from relevant privacy authorities
• Standard Contractual Clauses (SCCs): We use approved contractual safeguards for data transfers
• Data Processing Agreements: Detailed contracts with all international service providers
• Security Measures: Appropriate technical and organizational safeguards in all jurisdictions
• Regular Assessments: Ongoing evaluation of protection levels in destination countries
• Compliance Monitoring: Regular audits of international partners and service providers

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Primary data processing and cloud storage services
• European Union: Analytics services and customer support systems
• Canada: Backup and disaster recovery services
• Other Countries: As necessary for service provision, always with appropriate safeguards

9.3 Your Rights Regarding International Transfers

You have the right to:

• Request information about where your data is processed
• Object to transfers to specific countries
• Request copies of safeguards we have in place
• File complaints with relevant supervisory authorities

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Below are our specific retention periods:

Safe Data Disposal

When we delete your personal information, we ensure it is completely and securely removed:

• Electronic Deletion: Data is overwritten multiple times making recovery impossible
• Physical Record Destruction: Paper documents are shredded using cross-cut shredders
• Backup Removal: Information is removed from all backup systems and archives
• Third-Party Notification: Service providers are instructed to delete your information
• Disposal Documentation: We maintain records of data disposal for audit purposes
• Secure Destruction: Any hardware containing data is securely destroyed or wiped

Active Data Review

We regularly review our data holdings to:

• Identify information that is no longer needed
• Ensure retention periods are being followed
• Update retention practices based on legal changes
• Minimize the amount of personal data we store

11. Third-Party Links and Services

Our website and services may contain links to external websites, social media platforms, or third-party services that are not operated by Imos Pizza. This Privacy Policy does not apply to these external sites.

Our Responsibility

• No Control: We do not control the content, privacy practices, or security of third-party websites
• No Endorsement: Links to external sites do not constitute endorsement of their practices
• No Liability: We are not responsible for privacy practices or content of external websites
• Clear Indication: We clearly mark when links will take you to external sites

Your Responsibility

When you click on external links or use third-party services, you should:

• Review the privacy policy and terms of service of each website you visit
• Understand how your personal information will be collected and used
• Make informed decisions about sharing your information
• Be aware that different privacy laws and protections may apply
• Contact the third-party directly with questions about their practices

Common Third-Party Services

Examples of third-party services you may encounter through our website:

• Social Media Platforms: Facebook, Instagram, Twitter sharing buttons
• Payment Processors: Credit card processing services
• Review Platforms: Google Reviews, Yelp, TripAdvisor
• Mapping Services: Google Maps for location and directions
• Video Content: YouTube or other video hosting platforms
• Analytics: Third-party analytics and marketing tools

Social Media Integration

If you choose to connect your social media accounts or use social login features:

• We will clearly explain what information will be shared
• You can control these connections through your account settings
• Social media platforms have their own privacy policies
• You can disconnect social accounts at any time

12. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational, legal, or regulatory reasons.

12.1 How We Notify You of Changes

• Website Notice: Prominent notice on our website homepage
• Email Notification: Email to all registered users for significant changes
• In-App Notifications: Push notifications through our mobile application
• Account Dashboard: Notice in your account when you log in
• Social Media: Announcements on our official social media channels

12.2 Types of Changes

• Minor Updates: Clarifications, contact information changes, or formatting improvements
• Material Changes: Significant changes to how we collect, use, or share your information
• Legal Updates: Changes required by new laws or regulations
• Service Changes: Updates reflecting new services or features

12.3 Your Options When We Make Changes

• Review Period: You have 30 days to review material changes before they take effect
• Explicit Consent: For significant changes, we may require your active consent
• Opt-Out Option: You can choose to stop using our services if you disagree with changes
• Account Deletion: You can delete your account if you do not accept the updated policy
• Contact Us: Reach out with questions or concerns about any changes

12.4 Staying Informed

To stay informed about privacy policy updates:

• Check the "Last Updated" date at the top of this policy
• Review this policy periodically for changes
• Ensure your contact information is current in your account
• Follow our official communication channels

12.5 Continued Use

Your continued use of our services after we make changes constitutes acceptance of the updated Privacy Policy, unless the changes require explicit consent or you have opted out.

14. Withdrawal of Consent

You have the right to withdraw your consent for certain types of data processing at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications through several methods:

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our customer support team to update your preferences
• Phone: Call us at +1 540-675-3801 to opt out of marketing communications
• Written Request: Send a written request to our address

Processing Time: Marketing consent withdrawals are processed within 48 hours. You may receive already-scheduled communications during this period.

14.2 Cookie Consent Withdrawal

You can withdraw cookie consent by:

• Using our Cookie Preference Center on the website
• Adjusting your browser settings to block cookies
• Clearing existing cookies from your browser
• Using browser extensions to manage cookies

14.3 Account Deletion Process

To completely withdraw consent and delete your account:

1. Log into your account and navigate to account settings
2. Select "Delete Account" from the privacy settings menu
3. Confirm your identity by entering your password
4. Review the consequences of account deletion (loss of order history, loyalty points, etc.)
5. Submit your deletion request - you'll receive a confirmation email
6. Account deactivated immediately - data deletion occurs within 30 days

14.4 What Happens After Withdrawal

• Immediate Effect: We stop processing your data for the withdrawn purposes
• Service Impact: Some services may no longer be available to you
• Legal Requirements: We may retain some information for legal compliance
• Data Deletion: Personal information is securely deleted according to our retention schedule
• Confirmation: You'll receive confirmation when your request is complete

14.5 Partial Withdrawal

You can also choose to withdraw consent for specific purposes while maintaining your account:

• Stop marketing communications but keep service notifications
• Disable analytics cookies but keep functional cookies
• Opt out of personalization while maintaining basic account features
• Restrict data sharing with specific third parties

15. Conclusion

At Imos Pizza, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy reflects our dedication to transparency, security, and respect for your personal information rights.

Our Privacy Commitment

• Transparency: We clearly explain how we collect, use, and protect your information
• Control: You have control over your personal information and how it's used
• Security: We implement strong technical and organizational measures to protect your data
• Compliance: We comply with applicable privacy laws and regulations
• Continuous Improvement: We regularly review and improve our privacy practices

Building Trust

The relationship between Imos Pizza and our customers is built on trust. We understand that trust is earned through:

• Consistent protection of your personal information
• Honest and clear communication about our practices
• Responsive customer service for privacy concerns
• Continuous improvement of our privacy and security measures
• Respect for your choices and preferences

Questions and Support

We encourage you to:

• Read this Privacy Policy carefully and bookmark it for future reference
• Contact us with any questions or concerns about our privacy practices
• Review your privacy settings regularly in your account
• Stay informed about updates to this Privacy Policy
• Exercise your privacy rights when needed

Thank You

Thank you for choosing Imos Pizza and for trusting us with your personal information. We value your business and your privacy, and we're committed to serving you with the highest standards of both food quality and data protection.

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us at [email protected] or +1 540-675-3801.